Delivery FAQ

Q: What are your delivery charges?
Based on the size of your order, delivery options may vary and applicable methods are offered at checkout. 
Delivery Methods Fees
 Postage (5-7 working days) $5
Home Delivery (5-7 working days) $15
Self-Collection at Mother Dough Bakery Free

*Please note that shipping rates and options can differ during Public Holidays. 


Q: How long will it take to receive my order?
Orders take 5-7 working days to reach you. You’ll receive an email as soon as your order is packed and sent out for delivery. If there are any expected delays, we will drop you an email to notify you. 


Q: Can I get same day delivery? 
We currently do not offer same day delivery for online orders. 


Q: I’ve opted for home delivery. When will my order be delivered?
Home deliveries happen every weekend between 11am-7pm.


Q: I’ve opted for self-collection. Where and when can i collect my order?
Self-collection is offered at Mother Dough Bakery. Orders are dropped off every Saturday before 5pm. We recommend collecting your order from Sunday onwards. Here’s the location details:

Mother Dough Bakery 
749 North Bridge Road
Wed-Sun 11am - 5pm
*Subject to change. Do check bakery opening hours before heading down.

 

Q: I can’t collect my order from Mother Dough Bakery this Sunday. Is there any other day I can collect it?

Once your order has been dropped off at Mother Dough Bakery, it will be placed there till you collect it. Due to limited space, please collect your orders within 14 days. 

 

Q: I need my order by the weekend. What should i do?
Submit your order by Thursday 11.59pm if you wish to receive your order by that same weekend. 

 

Q: I need my order by a specific date / time. What should i do?
Drop us an email at thebotanistandherthieves@gmail.com and we’ll do our best to help. Do note that additional delivery charges may apply for express service and personalized delivery schedules.

 

Q: Do you offer international shipping? 
Yes, we do upon request. Drop us an email at thebotanistandherthieves@gmail.com with your delivery address and we’ll provide you with shipping rates. 


Got more questions? Drop us an email at thebotanistandherthieves@gmail.com